Caroline founded Food Allergy Aware Ltd in 2013 to enable the food service business to understand and embrace the Food Hypersensitive (FHS) customer. We develop solutions to give businesses the tools, knowledge and expertise to not only manage allergen processes and the labelling regulations, but to take it to the next level and offer a positive customer journey for the FHS diner. In 2019 Caroline won the SOFHT ‘Company of the Year Award’
Caroline and colleague Sally Trice worked together to develop the resources for the RSPH level 2 Food Allergen Management Training, and has developed bespoke inhouse workshops for her clients appropriate to their operation.
Caroline has written various articles for many industry publications including Garden Centre Forum, and The Caterer, she has also spoken at various events on the topics of Food Allergen Awareness within the food service industry. https://foodallergyaware.co.uk/news-room/
Caroline is currently working with Jacqui McPeake on the Near Miss Reporting Campaign, they formed Hospitality Allergen Support UK, to highlight the importance of managing hazards and risks specifically related to allergen management, and how Near Miss reporting and root cause analysis can ensure a safety for the FHS customer, and prevent a fatality from occurring check out via HASUK.co.uk.